Job Details - Find Your Perfect Career Opportunity

🏭 We are hiring a Merchandiser at RTIPL — and we want to be upfront about exactly what that means. Ramesh Textiles India Pvt. Ltd. is a vertically integrated home textile manufacturer in Indore. We export flannel bedding and home textiles to 15+ countries across Europe, USA, and Australia.

────────────────────────────────── 🎯 WHAT THIS ROLE ACTUALLY IS ──────────────────────────────────

You own the order. From the moment you receive a PO to the moment the buyer signs off delivery — it is yours. Every trim sourced. Every approval chased. Every buyer email answered. Every production delay flagged. Every shipment document submitted. All of it. This is not a coordination role where you remind people to do things. This is an ownership role where you make sure things get done — and when they don't, you escalate immediately with a solution.

────────────────────────────────── 📋 WHAT YOUR DAY-TO-DAY LOOKS LIKE ──────────────────────────────────

• Receive PIs from our Sales team. Flag anything that needs attention or buyer discussion immediately. Build an execution plan for every order within timelines — trims, approvals, production timeline, delivery date — and update on portal.
• Get approvals from buyers and raise purchase orders for all trims: labels, threads, poly bags, cartons, tags, packing materials. Negotiate price and lead time with every vendor, every time.
• Own all buyer communication — order acknowledgements, strike-off approvals, PP sample approvals, shipment sample approvals, production updates, shipment notifications, TNA and any other buyer ask. In English. Professionally.
• Track production daily. Know the daily target vs actual. Falling behind by more than 10% on any day — flag it the same day with a recovery plan.
• Coordinate dispatch with our team. Verify labels and carton counts before any shipment leaves. Sign off physically.
• Submit packing lists and all details to the dispatch team.
• Maintain a master order tracker — updated daily, every order, every status. Management will open it without warning and expect it to be current.
• Send a daily team update every evening: what moved today, what is at risk, what needs a decision from management.
• Submit a one-page weekly order status report every Friday by 4pm. Without being reminded. Ever.

────────────────────────────────── 📊 HOW WE WILL MEASURE YOUR PERFORMANCE ──────────────────────────────────

• On-time shipments — 95% or above
• Buyer query response — within 24 working hours
• Production stoppages due to trim delay — zero
• Buyer complaints reaching management before you flag them — zero
• Master order tracker — 100% current at all times. Spot-checked without notice. Any stale entry is a fail.
• Friday report submitted by 4pm every week — without a reminder from management. Ever.

These are not stretch targets. These are the baseline. Hit them consistently and we will talk about growth and compensation. 📈 Miss them consistently and we will have a different conversation.

────────────────────────────────── 🚫 THE NON-NEGOTIABLES ──────────────────────────────────

• The buyer should never be the first to know about a problem with their order. If something goes wrong — a delay, a quality issue, a documentation problem — management hears it from you first. The buyer hears it from us before they ask. With a solution.
• No verbal approvals. No verbal packing instructions. If it is not in writing, it did not happen. WhatsApp counts. A verbal conversation does not.
• Bad news comes with a solution. "The shipment will be delayed" is never a complete sentence. "The shipment will be delayed by 5 days. Here is why. Here is what we are doing. Here is the new date." — that is the standard.
• The Friday report is not optional. The day management has to ask for it is the day this stops working.

────────────────────────────────── 🙋 WHO WE ARE LOOKING FOR ──────────────────────────────────

• 5+ years of export merchandising experience in home textiles or apparel. You have independently managed orders from PI to delivery — not "supported the team."
• Fluent spoken and written English. Our buyers are in Europe, USA, and Australia. Your emails need to be clear, professional, and error-free.
• Organised by system, not by instinct. You maintain a tracker, not a memory.
• Calm under pressure. You have handled a delivery crisis and kept the buyer relationship intact.
• Based in Indore or willing to relocate. This is a full-time, on-site role. Not remote.

────────────────────────────────── 🙅 WHO THIS IS NOT FOR ──────────────────────────────────

• If you need to be chased for updates — this is not the role for you.
• If your answer to a buyer complaint is to explain what went wrong, without offering a solution — this is not the role for you.
• If you have been "part of a merchandising team" but have never independently owned an order from PI to delivery — this is not the role for you.
• If you are looking for a slow-paced corporate environment — we are a manufacturing business moving fast. This will feel intense.