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As the Warehouse Manager at Swiss Beauty, you will be the absolute custodian of our fulfilment hub. You will own the day-to-day operations of the warehouse—spanning inbound logistics, inventory management, put-away, high-speed picking/packing, and outbound logistics across B2C (D2C/marketplaces) and B2B channels. Your primary focus will be to maximize spatial efficiency, ensure 100% inventory accuracy, uphold rigorous safety and cosmetic storage standards, and scale operational capacity smoothly during high-demand promotional events.

• Oversee all daily warehouse floor operations: receiving, sorting, cross-docking, put-away, inventory counting, picking, packing, and dispatch.
• Ensure that all outbound shipments conform to the strict packaging guidelines of distinct e-commerce platforms (e.g., Nykaa, Amazon, Myntra) to eliminate vendor chargebacks.
• Optimize the physical layout of the warehouse, zoning fast-moving SKUs to minimize pick paths and improve overall throughput.
• Maintain optimal warehouse conditions specific to cosmetics, including temperature control monitoring to protect product integrity.
• Maintain near-perfect inventory accuracy (>99%) via organized cycle counts, wall-to-wall physical audits, and immediate system updates.
• Strictly implement and monitor FEFO (First Expired, First Out) and FIFO (First In, First Out) pick protocols to avoid inventory write-offs due to shelf-life expiration.
• Manage the end-to-end processing and reconciliation of Return to Origin (RTO) and customer returns, establishing strict QC checks to segregate resalable stock from damaged goods.
• Act as the super-user for the digital Warehouse Management System (WMS) or native ERP warehouse modules.
• Identify tech-driven bottlenecks on the warehouse floor and work with the IT/Systems team to deploy layout or barcode scanning improvements.
• Directly manage, train, and motivate warehouse supervisors, data operators, and contractual labor forces, fostering a high-productivity, low-attrition environment.
• Ensure absolute compliance with occupational health and safety regulations, fire safety protocols, and general facility security.
• Manage third-party labor contractors, optimizing workforce strength dynamically to align with forecast sale volumes.

• Despatch accuracy- 99.8 %
• Delivery accuracy- 99.75 %
• Inventory Accuracy: Maintain a minimum of 99.5% systemic-to-physical inventory alignment.
• Order Picking/Packing Accuracy: Zero-defect goal on wrong items or missing items shipped.
• Cost per Order (CPO) / Cost per Unit (CPU): Minimizing variable overheads, packaging waste, and spatial costs.
• Throughput/Capacity Utilisation: Maximizing the number of units handled per square foot per day during peak operations.

• Education: Bachelor’s degree
• Experience: 5–8 years of experience running large-scale fulfillment operations. Mandatory preference for candidates with strong backgrounds in E-commerce fulfillment hubs, FMCG, Beauty/Cosmetics, or Retail.
• Technical Skill Set: Microsoft Dynamics 365
• Solid data analysis skills using MS Excel to monitor capacities, dispatch volumes, and labor efficiencies.