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EXPECTED END RESULTS

• Increased Customer Satisfaction
• Increased buying Frequency of High Value Customers

MAJOR ACTIVITIES

• Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.
• Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires by advising them on the current fashion trends/ /Assisted image makeovers/ customized buying.
• To be the single point of customer service before, during and after the sale for your clients, by appropriate follow-up, follow-through and fulfilling commitments in order to maintain strong relationships.
• Increased sale
• Increased Average Bill Value
• Increased Items per Ticket of Target Customers
• Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.
• Focus on increasing the Item per ticket and Average Bill Value
• Increase in membership base.
• Documentation
• Educate non-members about the membership programs and encourage black card enrollments