Job Details - Find Your Perfect Career Opportunity

EXL, a leading operations management and analytics company, is looking for a dedicated and growth-oriented individual to fill the role of Executive-Back-End / Non Voice / Customer Service -Email. The ideal candidate will be responsible for reading and actioning client emails, providing exceptional customer service, and contributing to our collaborative, team-focused environment.

At EXL, we value our employees and provide a competitive benefits package, ample growth opportunities, and professional development. The successful candidate will have the opportunity to contribute significantly to our mission of helping businesses enhance growth and profitability through data-driven insights and process optimization.

• A minimum of a high school diploma. A bachelor’s degree is preferred
• 0-10 years of experience in a customer service role
• Excellent written and verbal communication skills
• Strong reading comprehension and writing skills
• A team-oriented mindset and the ability to work well with others
• Flexibility to work in different shifts
• Proficiency in using email and other digital communication tools

• Read and interpret client emails, actioning them accordingly
• Deliver exceptional customer service in all interactions
• Work as part of a team to achieve collective goals
• Be flexible in working different shifts as required
• Maintain a high level of attention to detail in all tasks
• Contribute to a professional, collaborative, and growth-oriented work environment