Job Details - Find Your Perfect Career Opportunity

WNS, part of Capgemini, is seeking a dedicated and customer-oriented Agent to join our dynamic team. In this role, you will be at the frontline of our operations, handling customer queries and providing solutions pertaining to various services across industries like Travel, Insurance, and Utilities. As a part of our team, you will leverage your skills to ensure customer satisfaction and contribute to our mission of creating meaningful, measurable impact for our clients.

At WNS, we value a collaborative, team-focused environment and offer opportunities for professional development and growth. We encourage our employees to continuously learn and take on new challenges, fostering a culture that rewards innovation and excellence.

• Under Graduate / Graduate degree in any field.
• 0-10 years of experience in customer service, preferably in the Travel, Insurance, or Utilities industry.
• Strong technical skills, including proficiency in MS Office applications and CRM software.
• Excellent communication and interpersonal skills.
• Proven ability to handle multiple tasks and meet deadlines.
• Customer-oriented with a problem-solving attitude.
• Preferred: Knowledge of industry-specific software and applications.

• Handle customer queries and complaints in a timely and professional manner.
• Provide solutions to customers pertaining to flight, hotel, packages, insurance products and services, and utilities bills.
• Sustain and enhance customer relationships through excellent customer service.
• Work collaboratively with team members to meet and exceed performance standards.
• Stay updated on industry trends and the company's product offerings.
• Participate in team meetings and training sessions.
• Ensure compliance with the company's policies and procedures.