Job Details - Find Your Perfect Career Opportunity

EXL, a leading operations management and analytics company, is seeking an Associate-Back Office-Customer Service to join its team. This role offers an excellent opportunity to work with a team of industry professionals, providing exceptional customer service and back office support.

At EXL, we value collaboration and growth, and we are committed to providing our employees with opportunities to develop both professionally and personally. You will play a key role in reviewing and understanding claim-related documents and proofs, contributing to our reputation for excellence in the business consulting and services industry.

• A bachelor's degree in a related field.
• 0-10 years of experience in a customer service or back office role.
• Strong technical skills including proficiency in MS Office and CRM software.
• Excellent communication and interpersonal skills.
• Ability to multi-task and manage time effectively.
• Preferred: Previous experience in the business consulting and services industry.

• Review and understand all claim-related documents and proofs.
• Identify documents required to pursue subrogation and upload them onto Subrosource.
• Handle customer inquiries and resolve issues via phone, email, or chat.
• Support team in meeting service level agreements and maintaining customer satisfaction.
• Collaborate with team members to continuously improve processes and workflows.
• Participate in professional development opportunities to enhance job skills.