Job Details - Find Your Perfect Career Opportunity

We are looking for an experienced professional to join our team as Manager – Fiber Network Operations & Maintenance (FTTH).

Requirements

• Experience: 10–15 Years
• Qualification: BE/B.Tech (Electronics & Communication Engineering)

Key Responsibilities

• Ensure Service Assurance and Service Delivery in line with defined SLA and KPI targets.
• Handle network escalations and coordinate with Planning, Construction/Deployment, Home Care, NOC, Business, and O&M teams.
• Maintain fiber network uptime and ensure SLA compliance.
• Perform Root Cause Analysis (RCA) and implement corrective actions to eliminate repeat failures.
• Provide L2 technical support to JC O&M teams for network-related issues.
• Monitor and control preventive and corrective maintenance activities.
• Manage material reconciliation, inventory, and spare parts.
• Govern and monitor Service Partner (SP) performance to ensure quality service delivery.

Required Experience & Skills

• Experience in Fiber Network Operations & Maintenance (O&M) with at least 4 years directly in providing high-quality network experience in FTTH technology.
• Hands-on knowledge of fiber testing and measurement tools (OTDR, Power Meter, Fusion Splicer, etc.).
• Experience with IP and Transmission equipment.
• Strong understanding of fiber optic communication.
• Excellent planning, stakeholder management, escalation handling, and communication skills.
• Strong analytical, troubleshooting, and decision-making abilities.