Job Details - Find Your Perfect Career Opportunity

This is a full-time, on-site Customer Relationship Executive role based in Patnagarh. The role involves managing day-to-day interactions with customers, including retailers, distributors, and food service providers, to ensure satisfaction and long-term relationships. Responsibilities include responding to inquiries, resolving issues, coordinating orders and deliveries, and maintaining accurate customer records. The Customer Relationship Executive will gather feedback, support customer onboarding, and collaborate with internal teams such as sales, logistics, and quality assurance to improve service levels. The role also includes preparing basic reports on customer trends, supporting relationship-building initiatives, and representing Saaras Group’s commitment to quality and transparency in all customer communications.

Qualifications

• Strong customer-focused skills, including Customer Satisfaction and Customer Service, to handle queries, concerns, and feedback effectively.
• Proficiency in Business Relationship Management and Client Relations to build and maintain long-term partnerships with key accounts.
• Excellent Communication skills, both verbal and written, to interact clearly and professionally with customers and internal teams.
• Ability to manage multiple customer accounts, prioritize tasks, and maintain accurate documentation and reports.
• Basic understanding of FMCG or food processing operations is an advantage; experience in meat or food industry is preferred but not mandatory.
• Comfort using CRM tools or spreadsheets for tracking customer interactions and order-related information.
• Minimum of a high school diploma; a bachelor’s degree in Business, Marketing, or a related field is beneficial.
• Demonstrated reliability, integrity, and readiness to work on-site in Patnagarh with a collaborative, team-oriented mindset.