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Associate - Platform Quality

Agency Job via JusRecruit

Bengaluru
Full time
Undisclosed

About the Role

Key Responsibilities

  • Brand Benchmarking & Quality Assurance
    • Establish Benchmarks: Define and maintain the quality ecosystem for benchmark and high-growth brands on Myntra.
    • Parameter Auditing: Rigorously review all platform parameters (including imagery, metadata, compliance, and attributes) to ensure cataloging aligns with Myntra’s premium standards.
    • Risk & Defect Identification: Actively monitor the pipeline to catch cataloging errors, compliance failures, or data gaps preventing products from going live.
  • Catalog Optimization & "Live" Enablement
    • Gating Resolution: Own the end-to-end workflow for products stuck in the "not live" or "suppressed" state.
    • Visibility & Touchpoints: Create dedicated intervention touchpoints and frameworks to give restricted styles the visibility they need internally to get resolved.
    • Root Cause Analysis (RCA): Deep dive into recurring catalog issues and implement scalable fixes to prevent future backlogs.
  • Stakeholder Collaboration & Cross-Functional Synergy
    • Brand & Category Alignment: Partner closely with Brand Managers and Category teams to understand supply timelines and commercial priorities.
    • Ops & Tech Interfacing: Work alongside Content, Studio, and Catalog Operations teams to streamline the correction loop for flagged products.
    • Feedback Loops: Provide actionable feedback to external brand partners on how to improve their inbound catalog data quality.
  • Data Tracking & Reporting
    • Performance Dashboards: Build and maintain visibility trackers for "Blocked vs. Live" inventory metrics.
    • TAT Management: Measure and continuously improve the Turnaround Time (TAT) required to move a product from "Failed QC" to "Live on Platform."

Required Qualification & Experience

  • Educational Background
    • Bachelor’s/Master’s degree in Business Administration, Fashion Management, Operations, or a related technical field.
  • Experience
    • 3–5 years of experience in E-commerce Catalog Operations, Platform Quality, Category Operations, or Brand Management (experience in Fashion/Lifestyle e-commerce is highly preferred).
    • Proven track record of managing large-scale catalogs and dealing with complex platform parameters.
  • Technical & Soft Skills
    • Analytical Powerhouse: Strong proficiency in Excel, SQL, or data visualization tools (like PowerBI/Tableau) to track catalog health metrics.
    • Process-Oriented: A keen eye for detail with a knack for designing seamless operational workflows.
    • Problem Solver: Ability to look at a rejected product and immediately identify the technical or visual fix required.
    • Communication: Exceptional stakeholder management skills to navigate between internal tech/ops teams and external brand partners.