Job Details - Find Your Perfect Career Opportunity

At EXL, a leading operations management and analytics company, we are seeking a proactive and dedicated Executive to join our team. The successful candidate will be responsible for booking deliveries for orders not received and dealing with faulty queries relating to deliveries of customer parcels and store stock from customers relating to Home orders not received and order tracking and returns.

EXL is a vibrant, growth-oriented company with a team-focused culture that thrives on data-driven insights and process optimization. We provide excellent growth opportunities and a competitive benefits package, underlining our commitment to our team's professional development.

• Bachelor's degree in Business, Management, or a related field.
• 0-10 years of experience in a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in data analysis and process optimization.
• Ability to work collaboratively in a team-focused environment.

• Manage the booking of deliveries for orders not received.
• Handle faulty queries relating to deliveries of customer parcels and store stock.
• Address customer concerns related to Home orders not received and order tracking.
• Process returns and manage associated queries.
• Maintain professional customer interactions at all times.
• Utilize data-driven insights to optimize processes and improve customer satisfaction.