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We are looking for a passionate Customer Support Associate who can deliver exceptional player support while also actively engaging with our gaming community. This role involves resolving player queries with professionalism, interacting with players across community platforms, and contributing to a positive and engaging player experience. The ideal candidate is a strong communicator, problem solver, and someone who enjoys interacting with player communities while ensuring high-quality support.

• Resolve player queries, issues, and concerns through clear, professional, and effective written communication.
• Follow up on unresolved or reopened cases to ensure timely resolution and player satisfaction.
• Meet daily productivity targets while maintaining high quality standards in responses.
• Engage with players across support channels and community platforms to build a positive and active player community.
• Act as the voice of the players by capturing feedback, suggestions, complaints, and queries from the community and sharing them with internal teams.
• Monitor community conversations, empathize with player sentiments, and identify patterns or insights that can improve player experience.
• Share tips, updates, and helpful information to help players better understand game features and updates.
• Encourage engagement through discussions, feature updates, and interactions with the community.
• Coordinate with internal teams such as Product, QA, Marketing, and Technical teams to resolve player issues and support community initiatives.
• Demonstrate strong time-management skills, the ability to multitask, and work independently when required.
• Contribute ideas and participate in brainstorming sessions related to player engagement, community initiatives, and support improvements.

• Graduate (BCom/BSc/BCA or equivalent).
• Excellent oral and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Digital savvy and comfortable using various software tools and platforms.
• Demonstrates professionalism, composure, and a customer-first mindset.
• Ability to multitask, prioritize tasks, and manage time effectively.
• Strong interpersonal skills and ability to work collaboratively with teams.

• Passion for video games, especially casual or mobile games.
• Experience or interest in engaging with gaming communities (guilds, clans, teams, forums, Facebook and Discord Channels etc.)
• Interest in community management and player engagement.
• Strong interpersonal presence and ability to interact confidently with players and teammates.
• Positive attitude and ability to create engaging interactions with the player community.