Job Details - Find Your Perfect Career Opportunity

Join MYCON General Contractors Inc, an industry-leading commercial contractor, as a REMOTE Customer Call Center Agent within USA. In this role, you will have the opportunity to provide top-notch customer support and service to our clients. As a part of our Customer Success team, you will play a pivotal role in maintaining our reputation for exceptional customer service and fostering progress in the Real Estate & Construction industry. With growth opportunities, competitive benefits, and a team environment, this role is a fantastic opportunity to join a professional, collaborative, and growth-oriented team.

MYCON is not just a workplace, it's a place to build your career and make a significant impact. With our professional development programs and career development opportunities, we ensure our employees have the tools they need to grow within our company.

Requirements

1. Minimum of 1 year experience in a customer support role, preferably in the Real Estate & Construction industry.
2. Strong technical skills including proficiency in MS Office Suite and CRM systems.
3. Exceptional communication and interpersonal skills.
4. Problem-solving abilities with the knack to handle customer complaints effectively.
5. Ability to work in a fast-paced, team-focused environment.
6. Excellent organizational skills with an ability to think proactively and prioritize work.
7. High school diploma required; Bachelor's degree preferred.

Responsibilities

1. Provide exceptional customer service to clients over phone and email.
2. Resolve customer inquiries and complaints in a professional and timely manner.
3. Document and update customer records based on interactions.
4. Develop and maintain a knowledge base of the evolving products and services.
5. Work closely with the team to meet customer service goals and improve processes.
6. Provide feedback on the efficiency of the customer service process.
7. Participate in company-provided training sessions for continuous learning and self-improvement.

Benefits:

1. Full Medical/Vision/Dental Benefits
2. 401K with Company Match
3. 15 Days PTO
4. Paid Vacations & Holidays
5. An Unmatched Company Culture
6. Employee Referral Bonuses

Salary/Compensation: $28.00 - $48.00 per hour

1. 100% remote flexibility — work from anywhere within USA with reliable internet.
2. Paid training and ongoing professional development.
3. Growth opportunities within customer experience, quality assurance, or team leadership.
4. Supportive, inclusive, and collaborative work culture.
5. Competitive hourly rate + performance incentives.