Job Details - Find Your Perfect Career Opportunity

About LimeChat

At LimeChat, we’re on a mission to revolutionize conversational commerce by enabling human‑level interactions on WhatsApp. Backed by top‑tier investors such as Stellaris, Titan, Pi Ventures and part of Y Combinator W21, we already power 500+ leading brands—including Mahindra, HUL, ITC, and Mamaearth.

Our next frontier: enterprise verticals like BFSI, Health, Auto, and Retail. We’re shipping cutting‑edge GenAI agents that automate and personalise millions of customer journeys every single day.

Our founders are Computer Science alumni from IIT Delhi with a specialization in AI and have been recognized as Forbes 30 Under 30 honorees for their groundbreaking work. Their vision and leadership drive us to build the best products in the industry.

We’re a tight‑knit crew that moves fast, sweats the details, and owns outcomes. If that sounds like your vibe, you’ll feel right at home.

Some Quotes We Live By

● “It’s okay to fail. It’s not okay to not try.”

● “Do the right thing when others are not looking.”

What are we looking for

At LimeChat, we’re looking for a high-ownership Customer Success Associate to lead the onboarding phase for our growth clients. You’ll play a key role in ensuring a seamless start to their journey, driving adoption, and setting them up for long-term success with our platform.

Responsibilities

● Serve as the main point of contact for customers, addressing any questions or concerns they may have during the initial phase of Product journey

● Onboard clients end-to-end, driving maximum adoption during the onboarding phase

● Proactively engage with customers to understand their business goals and objectives

● Act as a product expert, guiding clients through features, resolving concerns, and ensuring a smooth transition to the Value team

● Provide ongoing support and guidance to customers, helping them to maximize the value they receive from our products and services

● Plan, coordinate, and execute onboarding processes, ensuring all milestones are met and deliverables are on time.

● Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved promptly

Requirements

● 1-3 years of experience in customer facing role

● Excellent problem-solving and decision-making abilities, with a focus on providing solutions that meet customer needs

● Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers

● Strong project management skills

● Ability to work with cross-functional teams and manage multiple projects simultaneously

● Basic technical knowledge about how API functions

● High ownership, with a proactive and client-focused mindset

● Flexible, startup mindset

Bonus

● Experience in handling clients

Benefits

● Unlimited PTO / sick leave

● Subsidised fitness membership

● Free lunch and snacks

● Annual company retreat

● Bring your dog/cat to work 🐶