Job Details - Find Your Perfect Career Opportunity

We are currently seeking a passionate Fraud Customer Support Associate to join our team at EXL. As a Fraud Customer Support Associate, you will play a crucial role in protecting our customers by providing exceptional support and identifying fraudulent activities. This role allows you to work closely with our Fraud Strategy, Investigations, Chargebacks, and AML teams to report trends and ensure regulatory compliance.

EXL is a growth-oriented company that values teamwork and professional development. At EXL, you will have the opportunity to enhance your skills in a collaborative environment, while contributing to our mission of helping businesses enhance growth and profitability through data-driven insights and process optimization.

Requirements

• A minimum of a High School Diploma or equivalent, Bachelor's degree preferred.
• 0-10 years of experience in customer service, preferably in a fraud-related role.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and tact.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Proficiency in using computer systems and software (MS Office, CRM platforms).

Responsibilities

• Respond to fraud-related queries and identify suspicious activity.
• Handle sensitive calls and use specialist questioning to verify customer identity.
• Work closely with Fraud Strategy, Investigations, Chargebacks, and AML teams to report trends and ensure regulatory compliance.
• Develop and maintain a deep understanding of the company's anti-fraud policies and procedures.
• Assist in the training of other team members and departments on fraud awareness and procedures.
• Continuously seek improvements to the customer experience and to departmental operations.