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Process Specialist

Agency Job via JusRecruit

Jaipur, Rajasthan, India
Full time
Undisclosed

About the Role

Role Summary Responsible for handling complex mortgage files, ensuring accuracy, meeting TAT, and supporting quality and productivity goals. Acts as a subject matter expert and supports junior team members.

Key Responsibilities:
  • Review and process US residential mortgage files (Conventional, FHA, VA, etc.)
  • Perform detailed income, asset, credit, and collateral analysis
  • Validate documents such as 1003, W-2s, tax returns, pay stubs, bank statements, credit reports
  • Conduct pre-underwriting / post-closing / QC reviews (based on process alignment)
  • Ensure compliance with client guidelines and regulatory standards
  • Maintain agreed SLAs, productivity, and quality benchmarks
  • Identify discrepancies and escalate exceptions timely
  • Support audits and internal quality reviews
  • Assist new team members with process queries and training support
  • Prepare daily production and pipeline reports for leads/managers.
Required Skills:
  • 3- 6 years of experience in US Mortgage (Loan Processing, Underwriting Support, Closing, or Post Closing)
  • Strong understanding of mortgage lifecycle
  • Knowledge of agency guidelines (FNMA/FHLMC basics preferred)
  • Good analytical and document review skills
  • Strong attention to detail
  • Ability to work in high-volume environment
  • Good written and verbal communication skills
  • Flexibility to work in any shift as per business requirements.
Preferred Tools Experience:
  • LOS systems (Encompass)
  • AUS tools (DU / LP)
  • Client-specific platforms
Key Competencies:
  • Ownership and accountability
  • Problem-solving mindset
  • Time management
  • Team collaboration
  • Quality-focused approach