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About the Role

Role Summary Responsible for handling complex mortgage files, ensuring accuracy, meeting TAT, and supporting quality and productivity goals. Acts as a subject matter expert and supports junior team members.

Key Responsibilities:
  • Review and process US residential mortgage files (Conventional, FHA, VA, etc.)
  • Perform detailed income, asset, credit, and collateral analysis
  • Validate documents such as 1003, W-2s, tax returns, pay stubs, bank statements, credit reports
  • Conduct pre-underwriting / post-closing / QC reviews (based on process alignment)
  • Ensure compliance with client guidelines and regulatory standards
  • Maintain agreed SLAs, productivity, and quality benchmarks
  • Identify discrepancies and escalate exceptions timely
  • Support audits and internal quality reviews
  • Assist new team members with process queries and training support
  • Prepare daily production and pipeline reports for leads/managers.
Required Skills:
  • 3- 6 years of experience in US Mortgage (Loan Processing, Underwriting Support, Closing, or Post Closing)
  • Strong understanding of mortgage lifecycle
  • Knowledge of agency guidelines (FNMA/FHLMC basics preferred)
  • Good analytical and document review skills
  • Strong attention to detail
  • Ability to work in high-volume environment
  • Good written and verbal communication skills
  • Flexibility to work in any shift as per business requirements.
Preferred Tools Experience:
  • LOS systems (Encompass)
  • AUS tools (DU / LP)
  • Client-specific platforms
Key Competencies:
  • Ownership and accountability
  • Problem-solving mindset
  • Time management
  • Team collaboration
  • Quality-focused approach