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Project Role: Business Analyst

Work Experience: 2 to 8 Years

Work location: Bengaluru/Pune/Gurgaon

Work Mode: Hybrid

Must Have Skills: Experience working on enterprise HIS/EMR platforms

Job Responsibility: Lead requirement gathering sessions with clinicians, nurses, administrators, finance users, and operational stakeholders. Analyze existing workflows and define future-state processes for HIS/EMR adoption. Conduct fit-gap analysis between current business processes and system functionality. Translate business needs into clear functional requirements, user stories, process maps, and solution documentation. Ensure traceability of requirements across design, build, testing, and deployment phases.

Key Responsibilities – Healthcare Workflow Mapping

• Map workflows for patient registration, appointment scheduling, admissions, discharge, transfer, clinical documentation, order entry, medication management, billing, claims, laboratory, radiology, and pharmacy.
• Recommend process improvements to improve efficiency, compliance, patient safety, and user experience.
• Work closely with end users to validate clinical and non-clinical workflows.

Key Responsibilities – Stakeholder Engagement

• Act as the primary functional liaison between users, project teams, IT teams, and vendors.
• Facilitate workshops, design sessions, and requirement validation meetings.
• Manage stakeholder expectations and secure sign-off on business requirements and process changes.
• Support executive and departmental reporting with clear analysis and project insights.

Technical/Required Skills:

• Bachelor’s degree in healthcare, Nursing, Pharmacy, Life Sciences, Health Informatics, Business, Information Systems, or related discipline.
• 8–10 years of experience in business analysis, with at least 4–5 years in healthcare IT, HIS, or EMR implementation.
• Proven experience in hospital or healthcare workflow analysis and system implementation.
• Strong understanding of clinical and operational processes in healthcare settings.
• Excellent requirement gathering and business analysis skills.
• Strong healthcare domain knowledge across clinical and administrative functions.
• Expertise in process mapping, BRD/FRD creation, use cases, and workflow documentation.
• Strong communication and facilitation skills.
• Experience in UAT planning, defect management, and solution validation.
• Knowledge of interoperability, reporting, and data migration concepts is desirable.
• Proficiency in tools such as Visio, Excel, PowerPoint, JIRA, and Confluence.

Good to have Skills/Experience:

• Healthcare/Pharma experience

Educational Qualification: BTech/BCA/BSc/MTech/MCA/MS