Customer Development Executive

Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to the commercial clients. The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.

Job Responsibilities

• Focus on client retention, renewals & price increase & up-selling
• Compliant Management- To identify & resolve customer complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for the improvement
• Conduct regular reviews & terminate the non-revival accounts
• SPOC for Branch Renewals
• Total concentration on Renewal business only
• Sole Responsible On-time CCM/SQS/SQA
• Timely Terminations
• Coordination between Customers & Operations
• Increase in Branch New Sales as Branch CSEs can focus only on New sales
• Reduction in Outstanding Lead Generation

Key Result Areas

• Advance Renewal Followup / CCM
• Customer Objection Handling - with the help of operation
• Renewal letter with PI
• Regular follow-up for renewal and updation in the Renewal portal
• OCC entry from the Renewal portal
• Timely termination from the renewal portal
• Outstanding followup
• SQA Competencies (Skills Essential To The Role)
• Clear communication skills.
• Attentiveness.
• Ability to use positive language.
• Time management skills
• Data Analysis

Requirements

• Educational Qualification / Other Requirement: Any Degree
• Two wheeler Licence

Benefits

What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.