Associate / Sr. Associate

WNS, a part of Capgemini, is looking for a dedicated Associate / Sr. Associate to join our team. As an industry leader in AI-powered intelligent operations and transformation, we offer a professional, collaborative, and team-focused environment for our employees with opportunities for growth and development.
In this role, you will have the chance to improve your skills, work with a diverse team, and make a meaningful impact in our company. You will be part of a team that serves over 700 clients across 10 industries, providing you with ample opportunities to grow and excel in your career.

We offer competitive benefits, a commitment to professional development, and the chance to work in a growth-oriented environment. If you have good communication skills and can thrive in a fast-paced, multitasking environment, this is the opportunity for you.

• Educational qualification: High School Diploma or equivalent; Bachelor's degree preferred
• Experience: 0-10 years in a similar role or customer service environment
• Technical skills: Proficiency in MS Office. Knowledge in webchat applications is a plus
• Soft skills: Strong communication skills, ability to multitask, team player attitude, and customer service orientation

• Exhibit strong communication skills when interacting with clients and team members
• Provide excellent customer service, addressing and resolving customer queries efficiently
• Maintain a minimum typing speed of 30 WPM for efficient work output
• Be flexible with work orders and shifts, adapting to changing business needs
• Preferably have experience in webchat to assist customers effectively
• Multitask across various tasks and projects, ensuring all are completed on time
• Work collaboratively as a team player, contributing positively to the work environment
• Utilize MS Office efficiently for various tasks and projects