Loan Servicing Specialist

CRYSTAL PEARL, a leading company in the financial services sector, is seeking a dedicated and experienced Loan Servicing Specialist to join our professional, growth-oriented, and team-focused organization. In this role, you will have the opportunity to make a significant impact on our clients' lives by assisting them with their loan servicing needs. This is an excellent opportunity to grow your career within a collaborative and supportive environment.

Our company takes pride in providing the best financial solutions to our customers and we value the role our specialists play in this. We offer competitive benefits, ample growth opportunities, and a vibrant team environment that fosters professional development.

• A minimum of 2 years of experience in loan servicing or a related field.
• Strong knowledge of various loan products including personal and business loans.
• Excellent communication and customer service skills.
• Ability to work collaboratively in a team-focused environment.
• Strong problem-solving skills and the ability to make sound decisions.
• Degree in Finance, Business Administration or related field is preferred.

• Manage and service clients' loan accounts.
• Develop strategies to ensure timely loan repayment.
• Collaborate with the loan officers and loan processing teams.
• Administer all aspects of loan servicing including payment changes, insurance coverage, and loan modifications.
• Ensure compliance with all state and federal regulations and company policies.
• Identify opportunities for process improvements in loan servicing.
• Provide exceptional customer service to meet client needs and maintain a high level of client satisfaction.