Associate / Sr. Associate

WNS, a part of Capgemini, presents an enticing opportunity for an Associate / Sr. Associate. At the forefront of AI-powered intelligent operations and transformation, WNS serves a diverse range of clients across 10 industries. As an Associate / Sr. Associate, you will be part of a professional, collaborative, and growth-oriented team, assisting in a variety of tasks while honing your skills in communication, customer service, and multi-tasking. This role promises immense growth opportunities, a chance to work with a diversified team, and the potential to make a significant impact on our operations.

• A minimum educational qualification of a Bachelor's degree
• 0-10 years of experience in a customer service or related role
• Excellent communication skills
• A typing speed of minimum 30 WPM
• Experience in webchat and customer service
• Proficiency in MS Office
• Strong multi-tasking and organizational skills
• Ability to work in a team environment

• Communicate effectively with clients and team members to understand and meet client needs
• Deliver high-quality customer service
• Maintain a minimum typing speed of 30 WPM to ensure efficient workflow
• Display flexibility with work orders and shift timings
• Leverage experience in webchat to enhance customer interactions
• Multi-task across various tasks and projects
• Collaborate with team members to achieve common goals
• Utilize knowledge of MS Office for day-to-day tasks and reporting